Privacy Policy

1. What we collect

Account information: name, email, and password when you create an account. Submitted reports: complaint details, evidence documents, and review text you provide — including any personal data contained in them. Usage analytics: pages visited, device and browser type, and approximate location derived from IP, used in aggregate.

2. How we use it

To operate your account and watchlist; to verify and mediate complaints (which requires sharing case materials with the named broker and, where relevant, its regulator); to publish anonymized reviews and case outcomes; and to improve the platform. We do not sell personal data, and brokers cannot pay to access it.

3. Cookies

We use essential cookies for sign-in sessions and preference cookies for settings like your country/region selection. Analytics cookies are used only in aggregate; you can block them in your browser without breaking core features.

4. Third-party services

We rely on infrastructure providers for hosting and content delivery, an email provider for notifications, and a privacy-respecting analytics service. Each processes data under contract and only for the service they provide. Market-quote widgets fetch prices from third-party data APIs; those requests carry no account information.

5. Your rights

You may request a copy of your data, correction of inaccurate data, or deletion of your account and personal data. Published complaint outcomes may be retained in anonymized form to preserve the public record. Requests are honored within 30 days.

6. Contact for privacy requests

Email privacy@brokerslens.com or use the contact form with the topic "Privacy request". See also our Terms of Use.